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RETURN POLICY

WE ARE ALWAYS HERE TO HELP.

We are pleased to accommodate returns and exchanges within 15 days on all sets that have not been opened, worn, or tampered with.If There are any Unsatisfied,please e-mail us at sales@luvinwig.com to initiate your return and we will be more than happy to assist you further. Here are some FAQ in regards to our return policy:

1. CAN I EXCHANGE MY ORDER?

Yes. We are happy to accept your set back for an exchange within 15 days, as long as it has not been opened, worn, or tampered with. You may check the color and quality, but the main compartment must remain sealed in order for the set to be exchangeable.

2. WHAT IS THE EXCHANGE PERIOD?

We will provide an exchange on unopened hair extensions within industry leading thirty (15) days of the date that you receive your hair extensions.

3. DO I HAVE TO PAY FOR THE SHIPPING OF MY EXCHANGE?

Yes, you are responsible for all exchange shipping costs. We recommend that you send your set back with a tracking option, because Luvin Hair will not be responsible for lost packages. Note: description of goods: WIG SAMPLE,VALUE OF THE GOODS:$5 FOR THE PACKAGE, otherwise the package may be returned to you.

4. HOW CAN I EXCHANGE MY EXTENSIONS FOR THE RIGHT TEXTURE?

Easy: e-mail us at Luvinhairshop.com and let us know your order number, as well as which shade you'd like to exchange for. We will then provide you with instructions and a return address to ship your set back for an exchange. All items will be inspected to see if you qualify for an exchange, as opened merchandise will not be exchanged. Note: we highly recommend to ship your set via a trackable shipping option, as that can greatly expedite the process.

5. MAY I RETURN MY LUVIN HAIR WITHOUT CONTACTING YOU OR GETTING AN RMA?

No. You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Also, the RMA facilitates tracking of your returned product and expedites your refund. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.

6. WHEN WILL I RECEIVE MY REFUND?

A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned hair extensions were not opened. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund. Some financial institutions can take up to 3 business days to process the refund. Please allow a few business days for your financial institution to reflect the refund on your statement prior to contacting us

7. HOW MAY I CONTACT YOU?

You may contact us by e-mail at sales@luvinwig.com The Luvin Hair Support team operates seven days a week, 24 hours a day. We always guarantee a response within 24 hours and will be happy to help you!

Should you have any other questions, feel free to e-mail us at sales@luvinwig.com We're here to help!

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